Support
Help & Support
Quick guides for Log, the baby allergen tracker app: logging foods, tracking reactions, sharing reports, and keeping your baby's allergy record useful.
Getting started
Set up your baby profile, choose your allergen region, and log the first food.
Read the setup guide →How-to guides
Step-by-step help for logging meals, recording reactions, exporting reports, and sharing with caregivers.
Browse how-tos →FAQ
Common questions about privacy, reports, caregiver sharing, data deletion, and medical limits.
Browse questions →Still need help? Email [email protected] and include what happened, when it happened, and screenshots if useful.
FAQ
Frequently asked questions
- What age is this app designed for?
- It is designed for parents introducing solid foods to babies from about 4 months to 18 months, covering the whole weaning and allergen introduction period. It works for baby-led weaning (BLW), spoon-feeding, or a mix of both.
- Does the app work offline?
- Yes. Logging foods and reactions, the allergen schedule, the Food Status board and PDF exports all work without an internet connection. Only caregiver sharing and subscription purchases need a connection.
- Is this available on Android?
- Not yet. The app is available for iPhone on the App Store and needs iOS 18 or later. There is no Android, iPad, Apple Watch or web version yet.
- Which allergens does the app track?
- You choose a list when you set up the app: the US list of 9 major allergens (including sesame), the EU list of 14, or the Australia/New Zealand list of 12. You can also add custom allergens for anything else your family wants to watch.
- Can my partner, nanny or grandparent log meals too?
- Yes, with caregiver sharing. Setting it up needs Premium on your phone; receiving is free. Both people need an iPhone and a Google account. Entries are encrypted on the phone and synced through your own Google Drive. Your baby's name, photo and date of birth are never shared.
- Does the app store my baby's data on its servers?
- No. There are no company servers. Apple's App Store privacy label for Log: Baby Solid Food & Allergy lists a single data type, Purchases, so Premium works. Your food diary lives on your phone. There are no ad trackers, no analytics SDKs and no cookies. If you use caregiver sharing, entries are encrypted on your phone before they reach your own Google Drive.
- What happens if I lose my phone?
- Your log is stored on your phone, not on our servers, so it stays under your control. Make an encrypted, password-protected backup file in Settings and save it wherever you like, such as iCloud Drive or your computer. Backup reminders can prompt you after a set time or after you've logged a certain amount. On a new phone, install the app and restore the file. Caregiver sharing isn't a backup.
- What is the difference between Free and Premium?
- Free includes unlimited food and reaction logs with photos, the Timeline, the Food Status board, backups, one child, 2 allergens on the schedule, the first 12 of the First 100 Foods, and sample PDF reports. Premium is a monthly or annual subscription that adds every allergen, full-history PDFs without a watermark, more children, setting up caregiver sharing, and the full First 100 Foods board with milestone cards.
- Is this a medical tool?
- No. It is a food diary and record-keeping tool. It does not diagnose food allergies, give medical advice, or replace your paediatrician or allergist. If your child is having a severe allergic reaction, call emergency services immediately.